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Customer Care

At the #EmojiBibleProject, we value you above all else and are dedicated to providing you with exceptional service. Our Customer Care Policy outlines our commitment to ensuring your satisfaction and addressing your needs. Please take a moment to review this policy.

Communication Channels:

We offer multiple communication channels for your convenience:

  • Email: Reach out to us at EmojiBibleProject@gmail.com for any inquiries, concerns, or assistance.

  • Live Chat: Visit us on Facebook to chat with someone in real-time.

  • Phone: If a situation cannot be solved and needs to be escalated to a phone call we will provide you with a number where John Stahl can be reached during business hours 9:00AM-4:00PM Eastern, Monday-Friday.

Response Time:

We strive to respond to all customer inquiries within 3 hours during our business hours. If you contact us outside of business hours, we will get back to you on the next business day.

Inquiries and Assistance:

We're here to help with:

  • Order inquiries, tracking, and status updates

  • Product information and recommendations

  • Return and exchange assistance

  • Technical issues on our website

Problem Resolution:

If you encounter any issues or concerns, rest assured that we are committed to resolving them promptly and fairly. We will work closely with you to find a satisfactory solution.

Feedback and Suggestions:

We welcome your feedback and suggestions on how we can improve our services. Your insights help us enhance your shopping experience and better meet your needs.

Privacy and Security:

Your privacy and security are of utmost importance to us. Rest assured that any information you share with us will be kept confidential and used solely for the purpose of assisting you.

Continuous Improvement:

We are dedicated to continuously improving our customer care services. Your experiences and feedback help us enhance our processes and ensure that we provide the best support possible.

Escalation Process:

If you feel your issue has not been adequately resolved or need to escalate a matter, we will arrange a phone call with John Stahl and he will review the situation and work towards a suitable resolution.

Our Commitment:

We are committed to providing you with exceptional customer care and aim to make your experience with #EmojiBibleProject seamless and enjoyable. Your satisfaction is our top priority.

Thank you for choosing #EmojiBibleProject. If you have any questions or need assistance, please don't hesitate to contact us. We're here to help!

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