Returns & Exchanges
Thank you for ordering. We're dedicated to ensuring your satisfaction and want to make the return and exchange process as easy as possible. Please take a moment to review our straightforward return and exchange policy.
Eligibility for Returns and Exchanges:
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We accept returns and exchanges within 15 days of the delivery date.
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Items must be in their original condition, unused, and with all original packaging intact.
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Certain items, such as digital downloads or personalized products, are not eligible for return or exchange. Please refer to the product description for specific details.
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Initiating a Return or Exchange:
To initiate a return or exchange, please follow these steps:
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Contact us at EmojiBibleProject@gmail.com within 15 days of receiving your order.
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Provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
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Return Process:
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Once your return is approved, you'll receive prepaid shipping label via email.
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Please ensure that the item(s) are securely packaged to prevent damage during transit.
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Ship the item(s) within 7 days of receiving the label.
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Once we receive the returned item(s) and verify their condition, we will process your refund. Please allow 3-5 business days for the refund to be reflected in your original payment method.
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Exchange Process:
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Upon approval of your exchange request, you'll receive instructions on how to return the original item(s) and place a new order for the desired item(s).
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Follow the return process as outlined above.
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Once we receive the returned item(s) and verify their condition, we will process your exchange and send you a confirmation email. Any price difference between the original and exchanged item(s) will be handled accordingly.
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Refund and Exchange Exceptions:
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Shipping and handling charges are non-refundable unless the return/exchange is due to an error on our part.
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If the returned item is damaged or shows signs of use, we reserve the right to deduct a restocking fee from the refund amount.
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Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund as necessary.
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Contact Us:
For any questions or assistance regarding returns and exchanges, please reach out at EmojiBibleProject@gmail.com. We're here to help!
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Thank you for choosing The #EmojiBibleProject. We appreciate your business and are committed to providing you with a smooth and hassle-free shopping experience.